The well-being of all our residents and staff is always our top priority.
As you are aware, recently the World Health Organisation (WHO) declared Novel Coronavirus (COVID-19) a pandemic.
To keep your loved ones and our staff safe, we have been guided by the Ministry of Health and Counties Manukau District Health Board from the initial onset of this virus.
The Ministry of Health advise that “with continued vigilance, the chance of widespread community outbreak is expected to remain low”.
Please use hand santisers
As you may have seen, we have introduced health Information letters at key facility arrival points and increased access to hand sanitisers and we ask that as you enter and leave you make use of these.
In the background, we have provided reminder training to all staff on good effective hand hygiene and reviewed our Pandemic plans and supplies.
We want to reassure you all that our Management Team is taking every step to ensure your loved ones and our staff are protected to the best of our ability.
Good effective hand hygiene remains the most effective way to minimise the risk of this virus spreading.
Please do not be offended if you are asked to wash and sanitise your hands.
As our residents are at very high risk, we ask that you please follow the Ministry of Health’s guidelines as per the attached flyer and the instructions on their website.
In addition to the general public guidelines, we have been issued with Aged Care Provider specific guidelines.
Please DO NOT visit the facility if you have any of the these symptoms:
• a cough
• a high temperature (at least 38°C)
• shortness of breath.
These symptoms do not necessarily mean you have COVID-19.
The symptoms are similar to other illnesses that are much more common, such as cold and flu.
Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.
We don’t yet know how long symptoms take to show after a person has been infected, but current World Health Organization assessments suggest that it is 2–10 days.
If you have these symptoms and have recently been to a country or area of concern, or have been in close contact with someone confirmed with COVID-19, please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.
Please inform us immediately and self-isolate for 14 days.
As this situation is evolving daily, we will keep you informed of any further changes as they become available.
Please let us know if you have any queries or concerns.
OWNER / CEO