Dear residents, families and friends,
As advised by the Prime Minister this afternoon, Auckland will move down to level 3 from 11.59pm tomorrow, Tuesday 21 September 2021 for two weeks, with a further review on Monday 4 October 2021.
The Ministry of Health has advised that all aged residential care facilities are to remain locked down as if we are in alert level 4, during Auckland’s alert level 3.
We know and understand how frustrating this is and the high degree of distress for residents and families, but we must continue to safeguard our most vulnerable residents and staff.
A few friendly reminders:
No, at present there are no general family visits allowed under alert level 3, due to increased risk for residents and staff.
Again, the only exception to this will be the families of residents in palliative care or who are in end of life care and who are approved to visit by the Clinical Manager.
These visitors will be required to follow careful protocols for Infection, Prevention and Control, strict hygiene, wellness, and social distancing.
It is now mandatory for visitors, staff and contractors to sign in upon entry.
You will need to scan the QR code and sign in using our new software.
No, sorry we are not accepting care package deliveries.
Please do not come to the facility, as you will be turned away.
If your loved one requires anything, please let us know and we’ll see what we can do.
Now is not the time to drop our guard and the measures that we have put in place are for the benefit our residents and staff.
Don’t forget, we have the use of technology for you to communicate with your loved ones using video calling.
We have set up video calling using FaceTime, Viber, WhatsApp, and Skype as a way of staying connected.
This will work as follows:
Please be assured that you’re loved ones are being look after superbly by my fantastic staff.
If you have any concerns regarding their wellbeing, please contact the Manager directly.
I will keep you updated if there are any further changes.
We are here to help, so please let us know if you have any queries or concerns.
Keep well and be safe.
OWNER / CEO